What will Digital Self-Scheduling Look like in Healthcare by 2019?

In the evolving world of healthcare, an important part of patient engagement is how patients are able to book appointments. According to a study conducted by Accenture, statistics show that patient digital self-scheduling is set to explode in healthcare over the next several years.

The study projects that by the end of 2019, 66% of all health systems will offer digital self-scheduling and 64% of all patients will book appointments digitally.

The study also discusses how digital self-scheduling provides a new level of convenience that is important to patients. Accenture reported that 77% of all patients believe the ability to book, change, or cancel an appointment digitally is important.

More and more healthcare systems are turning to digital self-scheduling to differentiate themselves, improve efficiency and enhance their overall patient engagement and satisfaction. The study also suggests that consequences for late adopters of digital self-scheduling could be severe.

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